Legal Policy

Refund Policy

Effective from May 2026 • Last Updated: May 2026

Important Notice

Digital products are non-refundable once delivered. Our 60-minute guaranteed delivery window is your opportunity to verify product authenticity and functionality. After delivery confirmation, all sales are final.

Overview

Digz Store specializes in premium digital products with guaranteed 60-minute delivery. This refund policy is designed to protect our customers from fraud and service failures, while maintaining the integrity of our digital product ecosystem. All digital products are non-refundable after successful delivery.

Refund Eligibility

Eligible for Refund

  • ✓Duplicate Charges: Payment processed multiple times for single order
  • ✓Failed Delivery: Product not delivered within 60 minutes (guaranteed window)
  • ✓Fraudulent Charges: Unauthorized transactions or payment disputes
  • ✓Technical Failure: Product credentials invalid or non-functional at delivery

Non-Refundable

  • ✗Post-Delivery Cancellation: Any refund request after successful delivery
  • ✗Change of Mind: Buyer's remorse or second thoughts
  • ✗User Error: Wrong product selection or misunderstanding of product features
  • ✗Late Requests: Refund requests filed more than 24 hours after delivery
  • ✗Account Abuse: Multiple refund requests, suspicious activity, or policy violations
  • ✗Shared/Resold Credentials: Credentials used, shared, or resold to third parties

Refund Process

1

Initiate Request

Contact support within 24 hours of delivery with order code and reason

2

Verification

We verify product delivery, payment status, and account history (24-48 hours)

3

Review Decision

Management reviews eligibility based on strict refund criteria

4

Process Refund

If approved, refund processed to original payment method

5

Settlement

Refund appears in your account per payment processor timeline

Refund Timeline

Binance/BEP20

1-3 business days

Blockchain confirmation required

PayGlocal

2-5 business days

Bank processing time

International Card

5-10 business days

Card issuer processing

Strict Terms & Conditions

  • •One Refund Per Product: Customers are limited to ONE refund request per product. Repeated requests result in permanent account suspension.
  • •No Refund to Alternate Payment Method: Refunds are issued ONLY to the original payment method used for purchase.
  • •Account Verification: Refund requests from accounts with suspicious activity, multiple chargebacks, or policy violations will be denied and investigated.
  • •Credential Security: Any evidence of credential sharing, reselling, or unauthorized use voids all refund eligibility and may result in legal action.
  • •Chargeback Consequences: Filing a chargeback or payment dispute without contacting us first will result in permanent account ban and legal pursuit of damages.
  • •Delivery Confirmation: Delivery confirmation email constitutes proof of successful delivery. Refund window closes 24 hours after this timestamp.

Support & Disputes

For refund inquiries or disputes, contact our support team:

Email: [email protected]

Response Time: 24-48 hours

Required Information: Order code, payment method, reason for refund

Policy Modifications

Digz Store reserves the right to modify this refund policy at any time without prior notice. Changes are effective immediately upon posting. Your continued use of our platform constitutes acceptance of any updated terms. We recommend reviewing this policy periodically.

This refund policy is legally binding and enforceable. By making a purchase, you acknowledge and accept all terms outlined herein.